Data Protection

windb Privacy Policy — How We Handle Your Personal Data

Your privacy is important to windb. This Privacy Policy explains exactly what personal data we collect when you use windb.org, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden practices.

Last Updated: January 2025 Your data is never sold to third parties
Your Data, Your Rights

windb gives you full visibility and control over the personal information we hold about you.

Six Things windb Does to Protect Your Privacy

These are the core privacy commitments windb makes to every player. Full details are in the policy sections below.

Minimal Data Collection

windb only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.

No Data Selling

windb does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within windb and its essential service providers only.

Encrypted Storage

All personal data stored by windb is protected using industry-standard encryption. Payment credentials are never stored on windb servers — transactions are handled directly by your mobile wallet provider.

Full Transparency

windb tells you exactly what data we collect and why. There are no hidden tracking systems, no undisclosed data sharing arrangements, and no surprises. What you read here is what we actually do.

Player Control

You have the right to access, correct, and delete the personal data windb holds about you. You can also opt out of marketing communications at any time through your account settings or by contacting support.

Defined Retention Periods

windb does not keep your data indefinitely. Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. After that, it is securely deleted.

This Privacy Policy applies to all users of windb.org and any windb mobile application. By registering an account or using any windb service, you confirm that you have read and understood this policy. If you do not agree, please do not use the platform.

01Who We Are

windb is an online betting and gaming platform operating at windb.org. When this Privacy Policy refers to "windb", "we", "us", or "our", it means the windb platform and the team responsible for operating it.

windb acts as the data controller for the personal information collected through windb.org. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how windb handles your data, you can reach us at [email protected].

This Privacy Policy covers all personal data collected through windb.org, the windb mobile app, and any communications between you and the windb support team. It does not cover third-party websites or services that may be linked from windb.org.

02Data We Collect

windb collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and when:

Data Type Examples When Collected
Identity Data Full name, date of birth, gender During registration or KYC verification
Contact Data Mobile number, email address During registration
Financial Data bKash/Nagad/Rocket number, transaction history When you deposit or withdraw
Usage Data Games played, bets placed, session duration Automatically during platform use
Device Data IP address, device type, browser, OS Automatically on each visit
Communications Data Support chat logs, email correspondence When you contact windb support

windb does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

windb never stores your full payment credentials. When you transact via bKash, Nagad, or Rocket, the payment is processed directly by your mobile wallet provider. windb only receives confirmation of the transaction and the associated mobile number.

03How We Use Your Data

windb uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent. The main purposes for which windb processes your personal data are:

  • Account management: To create and maintain your windb account, verify your identity, and keep your account secure.
  • Payment processing: To process deposits and withdrawals and to maintain accurate transaction records for your account.
  • Platform operation: To deliver the games, betting markets, and other services available on windb.org.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the windb support team.
  • Legal compliance: To meet our obligations under applicable anti-money laundering, responsible gaming, and data protection regulations.
  • Fraud prevention: To detect and prevent fraudulent activity, account abuse, and other prohibited conduct on the windb platform.
  • Service improvement: To analyse how players use windb so we can improve the platform, fix issues, and develop new features.
  • Marketing communications: To send you promotional offers and updates about windb, where you have given your consent to receive them.

windb will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review.

04Legal Basis for Processing

windb processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance: Processing that is necessary to provide the windb service you have signed up for, including account management and payment processing.
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and responsible gaming requirements.
  • Legitimate interests: Processing carried out for windb's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw your consent at any time by contacting [email protected] or updating your account preferences.

05Cookies and Tracking

windb uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit windb.org. The types of cookies windb uses are:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
  • Analytics cookies: Used to collect anonymised data about how players navigate windb.org, which pages are most visited, and where errors occur. This helps us improve the platform.
  • Preference cookies: Used to remember your settings and preferences, such as your preferred language or display options.
  • Marketing cookies: Used to deliver relevant promotional content within the windb platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of windb.org. windb does not use third-party advertising cookies or share cookie data with external advertisers.

Clearing your browser cookies will log you out of your windb session. Make sure you remember your login credentials before clearing cookies on a device you use to access windb.

06Data Sharing

windb does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment providers: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals.
  • Identity verification services: Where required for KYC compliance, windb may share identity documents with regulated verification service providers.
  • Legal authorities: windb will disclose personal data to law enforcement or regulatory authorities where required to do so by law, court order, or regulatory obligation.
  • Platform infrastructure providers: windb uses third-party hosting and technology providers to operate the platform. These providers process data on windb's behalf and are contractually bound to protect it.
  • Business transfers: In the event of a merger, acquisition, or sale of windb's business, your personal data may be transferred to the new entity. You will be notified of any such transfer.

All third parties with whom windb shares personal data are required to handle it in accordance with applicable data protection standards. windb does not permit third parties to use your data for their own marketing purposes.

07Data Security

windb takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • All data transmitted between your device and windb.org is encrypted using TLS (Transport Layer Security).
  • Personal data stored on windb servers is encrypted at rest using industry-standard encryption protocols.
  • Access to personal data within windb is restricted to staff who need it to perform their job functions.
  • windb conducts regular security reviews and vulnerability assessments of its platform infrastructure.
  • In the event of a data breach that poses a risk to your rights, windb will notify affected players and relevant authorities as required by law.

While windb takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login credentials, and contact windb support immediately if you suspect unauthorised access to your account.

08Data Retention

windb retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods windb applies are:

  • Account data: Retained for the duration of your windb account and for up to 5 years after account closure, as required for legal and regulatory compliance.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
  • Support communications: Retained for up to 2 years from the date of the last communication.
  • Usage and analytics data: Retained in anonymised form for up to 2 years for platform improvement purposes.
  • Marketing consent records: Retained for as long as you remain opted in, plus 1 year after you withdraw consent.

When personal data is no longer required, windb securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09Your Rights

As a windb player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact windb at [email protected]. We will respond within 30 days.

Right of Access

Request a copy of all personal data windb holds about you.

Right to Rectification

Ask windb to correct any inaccurate or incomplete data we hold about you.

Right to Erasure

Request deletion of your personal data where windb no longer has a legal basis to retain it.

Right to Object

Object to windb processing your data for marketing or legitimate interest purposes.

Right to Restriction

Ask windb to restrict processing of your data while a dispute or correction request is being resolved.

Right to Portability

Request your personal data in a structured, machine-readable format for transfer to another service.

windb will not charge a fee for handling data rights requests in most cases. We may ask you to verify your identity before processing a request to ensure we are responding to the correct person.

10Children's Privacy

windb is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on windb or provided personal data to us, please contact [email protected] immediately.

Upon receiving a verified report of underage registration, windb will close the account, delete all associated personal data, and reverse any transactions where possible. windb takes underage gambling extremely seriously and cooperates fully with any investigation into such cases.

11Changes to This Policy

windb may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification, and we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of windb.org after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using windb and contact us to close your account.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way windb handles your personal data, please get in touch with us:

  • Email: [email protected]
  • Support hours: 24 hours a day, 7 days a week
  • Response time: Privacy-related requests are handled within 30 days

For questions about responsible gaming tools, deposit limits, or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics.

This Privacy Policy was last reviewed and updated in January 2025. windb is committed to keeping this policy accurate and up to date. We recommend checking back periodically to stay informed of any changes.

Your Privacy is Protected — Join windb and Start Playing Today

windb is built on transparency and trust. Create your account in minutes, deposit via bKash or Nagad, and enjoy a platform that respects your data as much as it respects your game.