Legal Agreement

windb Terms and Conditions — Your Complete Player Agreement

These Terms and Conditions govern your use of windb and everything on windb.org. Please read them carefully before registering or placing any bets. By creating a windb account, you confirm that you have read, understood, and agreed to everything on this page.

Last Updated: January 2025 Applies to all windb players aged 18+
Fair and Transparent

windb's terms are written in plain language so every player knows exactly where they stand.

What These Terms Cover

These are the six most important areas covered by windb's Terms and Conditions. The full details are in the sections below.

Account Eligibility

You must be at least 18 years old to register on windb. One account per person is permitted. windb reserves the right to verify your identity at any time and to close accounts that violate eligibility rules.

Deposits and Withdrawals

All transactions on windb are processed in BDT via bKash, Nagad, or Rocket. Deposits are credited instantly. Withdrawals are processed promptly subject to verification requirements and daily limits.

Bonuses and Promotions

All bonuses offered by windb are subject to wagering requirements. Bonus funds cannot be withdrawn until the applicable wagering conditions are met. windb may modify or withdraw promotions at any time.

Prohibited Conduct

Fraud, collusion, use of automated betting software, and any attempt to exploit technical errors are strictly prohibited on windb. Accounts found in violation will be suspended and balances may be forfeited.

Responsible Gaming

windb provides deposit limits, session time limits, and self-exclusion tools. Players who believe they may have a gambling problem are encouraged to use these tools and visit the Responsible Gaming page.

Governing Law

These Terms and Conditions are governed by the laws applicable to windb's operating jurisdiction. Any disputes will be handled through windb's internal complaints process before any external escalation.

These Terms and Conditions ("Terms") form a legally binding agreement between you and windb. By accessing windb.org or using any windb service, you agree to be bound by these Terms. If you do not agree, you must not use the platform.

01Acceptance of Terms

By registering an account on windb, accessing windb.org, or using any product or service offered by windb, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These Terms apply to all users of the windb platform, including registered players, visitors, and anyone who accesses any part of windb.org.

These Terms should be read alongside windb's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and windb. If there is any conflict between these documents, these Terms take precedence unless otherwise stated.

windb reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of windb after any update constitutes acceptance of the revised Terms.

02Eligibility and Registration

To register and use windb, you must meet all of the following requirements:

  • You must be at least 18 years of age. windb does not permit underage gambling under any circumstances.
  • You must be accessing windb from a jurisdiction where online betting is not prohibited by local law.
  • You must not already hold an active or previously suspended windb account.
  • You must provide accurate, complete, and truthful information during registration.
  • You must not be acting on behalf of another person when registering or placing bets.

windb permits only one account per person. Duplicate accounts — whether registered under the same name, mobile number, device, or payment method — are not allowed. If windb identifies duplicate accounts, all associated accounts may be suspended and balances may be voided.

Providing false information during registration, including a false date of birth, is a serious violation of these Terms and will result in immediate account closure and forfeiture of any balance.

03Account Security

You are solely responsible for maintaining the confidentiality of your windb login credentials. Your username and password must not be shared with any other person. windb will never ask you for your password via email, chat, or any other channel.

Any activity that occurs on your windb account while you are logged in is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact windb support immediately at [email protected] so that your account can be secured.

  • Use a strong, unique password that you do not use on other platforms.
  • Do not access your windb account from shared or public devices.
  • Log out of your account after each session, especially on mobile devices.
  • Report any suspicious activity on your account to windb support without delay.

windb is not liable for losses resulting from unauthorised account access where the player has failed to take reasonable steps to protect their login credentials.

04Deposits and Payments

windb accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All deposits are credited to your windb account balance instantly upon confirmation from the payment provider. windb does not charge any fees on deposits, though your mobile wallet provider may apply their own transaction charges.

  • Minimum deposit: ৳10 per transaction.
  • Maximum deposit: Subject to the limits set by your chosen payment method and windb's internal controls.
  • Currency: All transactions are processed in BDT. No currency conversion is applied.
  • Payment ownership: You must only deposit using a payment method registered in your own name. Third-party deposits are not permitted.

windb reserves the right to request verification of your payment method before processing any withdrawal. If a deposit is made using a payment method that cannot be verified as belonging to the account holder, windb may place a hold on the account pending investigation.

Deposits made in error cannot always be reversed. If you deposit more than you intended, contact windb support as soon as possible. windb will make reasonable efforts to assist but cannot guarantee a reversal once funds have been credited.

05Withdrawals

Withdrawals from your windb account are processed to the same payment method used for your most recent deposit. windb processes withdrawal requests promptly, with most standard withdrawals to bKash, Nagad, and Rocket completed within minutes of approval.

  • Minimum withdrawal: ৳50 per transaction.
  • Verification: windb may require identity verification before processing your first withdrawal or any withdrawal above a certain threshold.
  • Pending bets: Funds that are currently staked on active bets are not available for withdrawal until the bet is settled.
  • Bonus funds: Bonus balances cannot be withdrawn until all applicable wagering requirements have been completed.
  • Processing time: While most withdrawals are instant, windb reserves up to 24 hours to process requests in cases requiring additional review.

windb does not charge withdrawal fees. However, your mobile wallet provider may apply their own charges for receiving funds. windb is not responsible for any fees charged by third-party payment providers.

06Bonuses and Promotions

windb offers bonuses and promotional offers to both new and existing players from time to time. All bonuses are subject to specific terms that will be communicated at the time the offer is made. The following general rules apply to all windb bonuses unless otherwise stated:

  • Bonuses are credited to a separate bonus balance and cannot be withdrawn directly.
  • Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
  • Bonuses are valid for a limited time. Unused bonus funds will expire at the end of the stated validity period.
  • windb reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • Attempting to abuse bonus offers — including through multiple accounts or coordinated play — will result in bonus cancellation and may lead to account suspension.
  • Only one welcome bonus may be claimed per player, per household, and per device.
Always read the specific terms attached to each bonus before claiming it. Wagering requirements, game restrictions, and time limits vary between offers. windb support can clarify any bonus terms on request.

07Betting Rules

All bets placed on windb are subject to the specific rules of the game or market being played. General betting rules that apply across all windb products include:

  • Bets are final once confirmed. windb does not accept requests to cancel or amend a bet after it has been placed and accepted by the system.
  • windb reserves the right to void any bet placed on an event where a technical error has resulted in incorrect odds or game parameters being displayed.
  • In the event of a dispute about a bet outcome, windb's records are considered the definitive source of truth.
  • Minimum and maximum stake limits apply to all games and markets. These limits are displayed within each game or market.
  • windb reserves the right to limit the maximum winnings payable on any single bet or combination of bets.

For cricket betting specifically, windb follows standard cricket betting settlement rules. Matches abandoned due to weather or other external factors will be settled according to the rules published in the cricket betting section of the platform.

08Prohibited Conduct

The following activities are strictly prohibited on windb. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Fraud: Any attempt to deceive windb, including through false identity, manipulated payment transactions, or misrepresentation of personal information.
  • Collusion: Coordinating with other players to gain an unfair advantage in any game or market.
  • Automated software: Using bots, scripts, or any automated system to place bets or interact with the windb platform.
  • Bonus abuse: Exploiting bonus offers through multiple accounts, coordinated wagering, or any other method designed to circumvent wagering requirements.
  • Money laundering: Using windb to process funds derived from illegal activity. windb complies with applicable anti-money laundering regulations and will report suspicious activity.
  • Underage gambling: Allowing or facilitating access to windb by anyone under the age of 18.
windb actively monitors accounts for suspicious activity. Any account found to be in violation of these prohibited conduct rules will be closed without notice and any balance may be permanently forfeited.

09Responsible Gaming

windb is committed to promoting responsible gaming. We believe that betting should be an enjoyable form of entertainment, not a source of financial or personal harm. windb provides the following tools to help players manage their activity:

  • Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your windb account.
  • Session time limits: Receive alerts or automatic logouts after a set period of play.
  • Self-exclusion: Temporarily or permanently exclude yourself from windb. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
  • Reality checks: Periodic on-screen reminders of how long you have been playing and how much you have wagered.

If you are concerned about your gambling habits, or those of someone you know, please visit the windb Responsible Gaming page for detailed guidance and access to all available tools.

Responsible gaming tools are available to all windb players at no cost. You can access them at any time through your account settings or by contacting windb support directly.

10Intellectual Property

All content on windb.org — including but not limited to the windb logo, game graphics, software, text, and design elements — is the intellectual property of windb or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any windb content without prior written permission.

The windb platform is licensed for personal, non-commercial use only. Any commercial use of windb content or technology is strictly prohibited without a separate written agreement with windb.

11Limitation of Liability

windb provides its platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, windb does not guarantee uninterrupted access and is not liable for losses arising from:

  • Temporary platform downtime or technical errors beyond windb's reasonable control.
  • Delays in payment processing caused by third-party payment providers.
  • Losses resulting from a player's failure to secure their account credentials.
  • Any indirect, consequential, or incidental losses arising from use of the windb platform.

In all cases, windb's maximum liability to any player is limited to the amount of funds held in that player's windb account at the time the claim arises.

12Account Closure

You may close your windb account at any time by contacting [email protected]. Upon closure, any remaining real-money balance will be returned to your registered payment method, subject to standard verification requirements. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

windb reserves the right to close or suspend any account at its discretion, including where:

  • A player has violated these Terms and Conditions.
  • windb has reasonable grounds to suspect fraudulent activity.
  • A player has requested self-exclusion.
  • Regulatory or legal requirements necessitate account closure.

13Changes to Terms

windb may update these Terms and Conditions at any time. When material changes are made, windb will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date.

If you do not agree with any changes to these Terms, you should stop using windb and close your account. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised Terms.

14Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of windb's operating jurisdiction. Any dispute arising from these Terms or your use of windb will first be addressed through windb's internal complaints process.

To raise a complaint, contact windb support at [email protected] with full details of your concern. windb will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If you are not satisfied with the outcome, you may escalate the matter through the appropriate external channels available in your jurisdiction.

15Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the windb support team:

  • Email: [email protected]
  • Support hours: 24 hours a day, 7 days a week
  • Response time: Most queries are answered within a few hours

For responsible gaming support, deposit limit requests, or self-exclusion, please visit the dedicated Responsible Gaming page where all available tools and resources are listed.

These Terms and Conditions were last reviewed and updated in January 2025. windb recommends that all players re-read this page periodically to stay informed of any changes.

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